Email Delivery Incident Worksheet
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Fill this in for your own troubleshooting. Your entries are not sent to or saved by Sky. Print or save a copy before closing or reloading this tab, or your entries will be lost.
Sky / Email Delivery Incident Worksheet
Fill this in for your own troubleshooting. Your entries are not sent to or saved by Sky. Print or save a copy before closing or reloading this tab, or your entries will be lost.
Do not submit or paste passwords, API keys, recipient lists, personal recipient data or private logs. Redact any SMTP/NDR examples.
Provider / product
_______________________________________________________________________
Affected sending route
_______________________________________________________________________
First observed date and time
_______________________________________________________________________
Time zone
_______________________________________________________________________
SMTP / NDR response (redacted)
_______________________________________________________________________
What changed before the incident?
_______________________________________________________________________
Evidence you can safely reference
_______________________________________________________________________
Next bounded check / owner
_______________________________________________________________________
A sender-side observation is not proof of inbox placement. Cross-check the relevant receiver and mailbox evidence before deciding on a change.
After the first pass: read the SMTP response guide or discuss an evidence-led audit. Do not send the completed worksheet through a public form.